Service Provider Degradation
Incident Report for ID.me
Resolved
This incident has been resolved
Posted May 11, 2023 - 07:00 EDT
Monitoring
A fix has been implemented by the external service provider and we are monitoring
Posted May 11, 2023 - 06:50 EDT
Investigating
ID.me application platform is currently experiencing a service degradation tied to an external service provider. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 11, 2023 - 06:28 EDT
This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies).
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