admin.aftership.com and admin.returnscenter.com are down

Incident Report for AfterShip Tracking

Resolved

This incident is resolved.

Posted Jun 08, 2021 - 06:55 EDT

Monitoring

A fix has been implemented and both portals are working now. We are monitoring it for a while just to make sure everything is in place.

Posted Jun 08, 2021 - 06:51 EDT

Identified

Our engineers have identified some issue with our payment portal that is causing the issue.
We are working on a fix.

Posted Jun 08, 2021 - 06:28 EDT

Update

We are continuing to investigate this issue.

Posted Jun 08, 2021 - 06:23 EDT

Investigating

Our team identified an issue in our system because of which our services are affected.

Affected services:

admin.aftership.com
admin.returnscenter.com

Start Time: 06:03 PM HKT
Our engineers are working on a fix and services will be available soon.

Posted Jun 08, 2021 - 06:21 EDT

This incident affected: Public Web Portal and Secure Web Portal.