Real time issue

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Nov 08, 2022 - 09:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 08, 2022 - 08:20 UTC

Identified

Our real-time data provider is experiencing an outage affecting:
- Live data (Livefeed, availability display, Insight cards)
- In-call actions (hold, transfers, mute etc)
- Inbound calls

We are closely working with our provider towards a total resolution as soon as possible.

Posted Nov 08, 2022 - 08:12 UTC

This incident affected: Aircall Apps, Admin Dashboard, Inbound calls, Outbound calls, Messaging (SMS), and Integrations.