Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.
Incident Report for Hiver
Resolved
All services are up and running!
Posted Nov 02, 2022 - 15:50 PDT
Update
We are continuing to monitor for any further issues.
Posted Nov 02, 2022 - 14:52 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2022 - 14:51 PDT
Update
Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.
Posted Nov 02, 2022 - 14:28 PDT
Update
Hiver extension is not loading. Due to the complexity of the issue, it is taking more time to roll out a fix. We will share the next update within 60 minutes.
Posted Nov 02, 2022 - 13:06 PDT
Investigating
We are currently investigating this issue.
Posted Nov 02, 2022 - 13:04 PDT
Identified
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
Posted Nov 02, 2022 - 11:58 PDT
Update
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
Posted Nov 02, 2022 - 11:57 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 10:59 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 10:58 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 10:44 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 10:43 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 09:47 PDT
Update
We are continuing to investigate this issue.
Posted Nov 02, 2022 - 09:24 PDT
Investigating
We are currently investigating this issue.
Posted Nov 02, 2022 - 09:17 PDT
This incident affected: Web App (Email User Experience, Email Sync) and Notification Services, Analytics, Hiver Chat, Hiver Integrations, Knowledge Base Service.