3rd Party: Instagram connector syncs are failing while trying to fetch data for the media_comment table

Incident Report for Fivetran

Resolved

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.

Posted 7 months ago. Oct 11, 2024 - 16:10 UTC

Update

Most of the affected connectors have been restored, and we are continuing to monitor for any further issues.

Posted 7 months ago. Oct 11, 2024 - 14:22 UTC

Monitoring

A hotfix has been deployed and we are monitoring the results.

Posted 7 months ago. Oct 11, 2024 - 12:00 UTC

Update

We have identified the connector issue and created a hotfix to resolve the problem.

Posted 7 months ago. Oct 11, 2024 - 09:23 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted 7 months ago. Oct 11, 2024 - 08:20 UTC

This incident affected: Marketing connectors (Instagram Business).