[Care] Performance Degradation in Care for Subset of Customers in EMEA

Incident Report for Khoros

Resolved

This incident has been resolved.
Posted 4 months ago. Feb 12, 2025 - 22:02 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Posted 4 months ago. Feb 12, 2025 - 18:46 CST

Identified

Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
Posted 4 months ago. Feb 12, 2025 - 17:48 CST

Investigating

We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.
Posted 4 months ago. Feb 12, 2025 - 15:40 CST
This incident affected: Khoros Care (EU Hosted Care).