The API is back and fully caught up. Thanks everyone for their patience. Happy Holidays!
Posted Dec 24, 2022 - 11:35 UTC
Update
Quick update - the primary database will take 5+ hours to repair in the recovery process. At this point, there will be no new updates until the morning (Pacific time) while we wait for the API to come back and sync to the head of the blockchain.
If you have pending transactions, they will remain pending until the outage is resolved. Please do not resubmit transactions.
Posted Dec 24, 2022 - 03:51 UTC
Investigating
All - our API provider has let us know there's currently an API outage so data displayed on explorer, Helium Hotspot App, and Helium Wallet App are behind about 200 blocks.
This also affects transactions recently submitted in the last 2 hours. If they have cleared, you're good to go. If they're still pending, please do not resubmit the transaction - they will automatically clear when the API is back up and fully synced. Our provider has rebooted the database and I'll provide another update in an hour or so.
Your rewards are not affected - they will just show up when the API is back.