emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard
Incident Report for emerchantpay
Resolved
This incident has been resolved.
Posted Oct 15, 2021 - 12:14 UTC
Identified
Dear Valued Partner,

We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard.
It has been classified as a fully MasterCard Directory Server issue.

MasterCard has already resolved the issue and now everything seems stable.
We shall keep monitoring the transactions in order to make sure that it will not appear again.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team
Posted Oct 15, 2021 - 12:14 UTC
This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).
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