Technical Support: Long Wait Times Due to Inclement Weather
Incident
Report for BigCommerce
Resolved
We are no longer experiencing outages from inclement weather. Wait times for our phone and chat queues have returned to normal. Please expect a short delay as we work through the web cases submitted last week. Thank you for your understanding as we worked toward ensuring the safety and well being of our teams!
Identified
Please expect continued delays from our Technical Support and Professional Services teams due to power outages from inclement weather. Please submit cases at support.bigcommerce.com for non-critical issues. We will provide updates as the situation evolves. We appreciate your patience and understanding as we work toward ensuring the safety and well being of our teams.
Update
We are continuing to experience unusually high wait times for all of our support queues due to power outages from inclement weather. Our Customer Success Managers, Technical Account Managers, Implementation Project Managers, and other Professional Services Groups are also affected by this power outage, so there may be a delay in responding to your messages. We will continue to provide updates as the situation evolves. Please continue submitting cases at support.bigcommerce.com for non-critical issues. Thank you for your patience and understanding.
Update
We are continuing to experience unusually high wait times for our chat and phone queues due to power outages from inclement weather. Power is not expected to be restored until tomorrow at the earliest. Please continue submitting cases at support.bigcommerce.com for non-critical issues. Thank you for your patience and understanding.
Update
Our Customer Success Managers, Technical Account Managers, Implementation Project Managers, and other Professional Services Groups are also affected by this power outage, so there may be delay in responding to your messages. Thank you for your patience and understanding.
Investigating
Due to power outages caused by inclement weather, our Technical Support team is experiencing unusually high wait times for our phone and chat queues. Please submit a case at support.bigcommerce.com for non-critical issues. Thank you for your patience and understanding.
This incident affected: Client Services (Support Center).