Issues with loading subscriber record in Canadian Support Cloud platform

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Sep 22, 2022 - 05:23 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2022 - 04:18 PDT

Investigating

We are currently observing issues with loading subscriber records in our Canadian Support Cloud platform. You may notice that it takes more time than usual to load any data under the subscriber record, or "Gateway Timeout" error may show on the top of the page.

Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008uW7JICA0

Posted Sep 22, 2022 - 03:43 PDT

This incident affected: Canada Applications (Calix Service Cloud (calixcloud-ca.calix.com)).