PROS Notification: Delay in the processing of ATPCO updates
Incident
Report for PROS
Resolved
Dear Customers,
We would like to inform you the issue is permanently resolved. Production APTCO data is up to date on all PROS Data Regions and our validation activities have confirmed the resolution.
We will continue monitoring the service, while our investigation of the root cause of the occurrence continues. Kindly expect an analysis once our research activities are completed.
In the meantime, should you notice any unexpected behavior, kindly let us know.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
We would like to inform you the issue is permanently resolved. Production APTCO data is up to date on all PROS Data Regions and our validation activities have confirmed the resolution.
We will continue monitoring the service, while our investigation of the root cause of the occurrence continues. Kindly expect an analysis once our research activities are completed.
In the meantime, should you notice any unexpected behavior, kindly let us know.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
Monitoring
Dear Partners,
The underlying issue is resolved. It was observed due to a delay in the processing of the incoming hourly ATPCO data updates.
We are currently updating our data records across the PROS cloud regions and expect the anomaly to be completely resolved shortly.
Current impact estimations suggest that some of the incoming requests were processed with slightly older APTCO data, which might have resulted in unexpected pricing constructions.
We will confirm as soon as the data update process is fully completed and will be sharing a more detailed root cause analysis following the completion of our research activities.
Sincerely,
PROS Support
The underlying issue is resolved. It was observed due to a delay in the processing of the incoming hourly ATPCO data updates.
We are currently updating our data records across the PROS cloud regions and expect the anomaly to be completely resolved shortly.
Current impact estimations suggest that some of the incoming requests were processed with slightly older APTCO data, which might have resulted in unexpected pricing constructions.
We will confirm as soon as the data update process is fully completed and will be sharing a more detailed root cause analysis following the completion of our research activities.
Sincerely,
PROS Support
Identified
Dear Customers,
We want to inform you that we have identified the cause of the performance degradation. Our Team is working to resolve the issue in a short time. You will be informed promptly of the resolution.
Sincerely,
PROS Support
We want to inform you that we have identified the cause of the performance degradation. Our Team is working to resolve the issue in a short time. You will be informed promptly of the resolution.
Sincerely,
PROS Support
Update
Dear Customers,
Please be advised that we continue to tackle the observed unexpected behavior.
As soon as additional progress is made, we will notify you immediately.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
Please be advised that we continue to tackle the observed unexpected behavior.
As soon as additional progress is made, we will notify you immediately.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
Investigating
Dear Customers,
We are reaching out to inform you we are currently experiencing a service disruption in the processing of ATPCO files updates.
The team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
We are reaching out to inform you we are currently experiencing a service disruption in the processing of ATPCO files updates.
The team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
This incident affected: [Travel Platform] Pricing Cache (EU4).
