Avast/AVG antivirus has started blocking users from CoreID

Incident Report for Assently

Resolved

Avast have updated their database and users with that antivirus software can now use Assently without warnings again.

Posted Jun 30, 2021 - 08:06 CEST

Update

Avast is looking into this issue. To fix the problem, a user can exclude https://coreid.assently.com in Avast, see https://support.avast.com/en-ww/article/Antivirus-scan-exclusions/

Posted Jun 29, 2021 - 16:06 CEST

Investigating

Avast/AVG antivirus has started blocking users from CoreID. This also affects E-Sign where CoreID is accessed. We are investigating why this has happened and have asked them to stop flagging us as infected. We have no indication that our services are in any way unsafe.

Posted Jun 29, 2021 - 15:13 CEST

This incident affected: Assently E-Sign and Assently CoreID.