[APAC] Call Failures and SMS Delivery Delays to/from Optus Network

Incident Report for Aircall

Resolved

The incident has now been completely resolved.
Posted 2 years ago. Nov 08, 2023 - 11:10 UTC

Monitoring

A fix has been implemented by Optus Network in Australia, and we are presently following recovery on SMS delivery and call connection.
We are keeping the monitoring active and will keep you informed on the resolution of the incident.
Posted 2 years ago. Nov 08, 2023 - 08:47 UTC

Update

We continue to experience call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Posted 2 years ago. Nov 08, 2023 - 02:31 UTC

Investigating

We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted 2 years ago. Nov 07, 2023 - 22:34 UTC
This incident affected: Network (Inbound Calls, Outbound Calls, Inbound Messaging (SMS/MMS)).