SmartRecruiters Integration: Some Gem Admins constantly prompted to reconnect SmartRecruiters to Gem

Incident Report for Gem

Resolved

This incident has been resolved. If you are still consistently receiving email notifications to reconnect SmartRecruiters with Gem after you have already taken this action, please contact our Support team at support@gem.com.

Posted Dec 01, 2022 - 09:18 PST

Identified

We have made changes to mitigate this issue and prevent the sending of repeated notification emails. We have also identified the teams impacted by this issue. A member of our Customer Success team will contact you if you are affected to provide next steps.

Posted Nov 21, 2022 - 16:38 PST

Investigating

We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.

Posted Nov 21, 2022 - 12:24 PST

This incident affected: Gem Integrations.