CSG Forte Status - Forte Verification Time Outs - Impact to Segment of Verification Users

Forte Verification Time Outs - Impact to Segment of Verification Users

Incident Report for CSG Forte

Resolved

This incident has been resolved.

Posted Dec 22, 2021 - 11:39 PST

Monitoring

This morning, we began experiencing an increase in transaction timeouts that occurred on our platform impacting our Forte verification service. This incident did not impact all merchants with our Forte Verification services enabled. We have identified the issue impacting service with our vendor and will continue to monitor it. We apologize for any inconvenience that this may have caused. You may contact our Customer Service team at customerservice@forte.net if you have any further questions.

Posted Dec 22, 2021 - 08:31 PST

This incident affected: Authorization Vendors (Forte Validate).