Please note that the issue that caused degradation of Mashery service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 08, 2021 - 14:38 EST
Monitoring
We have deployed the fix and monitoring the service
Posted Nov 08, 2021 - 14:08 EST
Identified
We have identified the root cause of the issue and are taking measures to mitigate the impact.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 08, 2021 - 13:56 EST
Update
TIBCO team is engaged and working on this with priority in an all hands on deck manner. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 08, 2021 - 13:33 EST
Investigating
Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Customers are experiencing sporadic 504s on OAuth calls.
Mashery V2/V3 API OAuth- Creation and Refresh of existing Tokens Mashery Admin Dashboard
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 08, 2021 - 12:59 EST
This incident affected: API Management (Runtime, Design Time, Developer Portals, Reporting/Analytics) and TIBCO Cloud™ (Login).