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[Critical] Server errors to Events API and failure to Admin Reports
Incident Report for Box
Resolved
We have taken steps to resolve this issue and are considering the issue to be fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Posted Apr 22, 2021 - 02:00 PDT
Monitoring
We are no longer seeing failure to generate Admin Reports nor server errors to the Events API. We are continuing to monitor metrics to ensure the issue is fully resolved.
Posted Apr 22, 2021 - 01:01 PDT
Identified
We are working to restore functionality to Admin Reports and the Events API. We will provide an update at 6:30 AM PT or with the next change in status.
Posted Apr 21, 2021 - 21:52 PDT
Update
We are still seeing server errors to the Events API and failure in generating Admin Reports. We will provide another update in one hour or at next status change.
Posted Apr 21, 2021 - 20:50 PDT
Investigating
We are currently seeing failure in generating Admin Reports and server errors to the Events API. We will provide an update in one hour or at next status change.
Posted Apr 21, 2021 - 19:44 PDT
This incident affected: Box Platform / API (Content API) and Box Web Application (Admin Console & Functionality).