Smartsheet Status

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Intermittent Errors

Incident Report for Smartsheet

Postmortem

On August 12th, 2023, at 3:31 PM PST, we observed an elevated rate of API errors which resulted in intermittent errors with WorkApps, the mobile app, Dynamic View, Control Center, Data Shuttle, Pivot, Calendar, DataMesh, Bridge, and the Connector apps.

After taking steps to mitigate the issues, a fix was deployed at approximately 5:01 PM PST, which resolved the issue. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

Posted Aug 12, 2023 - 19:29 PDT

Resolved

This incident has been resolved.

Posted Aug 12, 2023 - 19:28 PDT

Monitoring

We have fixed the root cause of the errors and are monitoring to ensure the stability of the platform.

Posted Aug 12, 2023 - 17:32 PDT

Identified

We have identified the cause for increased errors impacting the mobile app, premium apps, and other integrations. We will provide an update when we have mitigated the issue.

Posted Aug 12, 2023 - 17:23 PDT

Investigating

We are currently investigating increased API errors which also impact the mobile app, premium apps, and other API integrations. We will provide an update in 60 minutes.

Posted Aug 12, 2023 - 16:34 PDT

This incident affected: Developers and API (REST API, Webhooks, API Access Tokens), Premium Apps (Calendar, Control Center, Datamesh, Dynamic View, Pivot, WorkApps, DataTable), Connectors (Data Shuttle, Dynamics Connector, Jira Connector, Salesforce Connector, Tableau Connector, ServiceNow Connector), Workflows (Bridge by Smartsheet), Core Application (Mobile App), and Third Party Integrations.