Performance degradation for a subset of US tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 14, 2022 - 23:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2022 - 20:08 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 14, 2022 - 19:40 PDT

Investigating

We are observing the performance degradation for a subset of US tenants with ZID-NA2-PROD-45.
Our engineering team is investigating the issue with the highest priority.

Posted Sep 14, 2022 - 18:11 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).