IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR

Incident Report for Sharpen

Resolved

This incident has been resolved.
Posted 24 days ago. May 14, 2025 - 18:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 24 days ago. May 14, 2025 - 16:52 UTC

Update

This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.
Posted 24 days ago. May 14, 2025 - 15:33 UTC

Investigating

We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
Posted 24 days ago. May 14, 2025 - 15:11 UTC
This incident affected: Isolation Zone 1 (Sharpen Q, Inbound Voice).
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