Gateway Unreachable Error

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 20:01 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 25, 2023 - 20:00 EST

Investigating

We are currently investigating an issue where some customers may be seeing an error indicating that the gateway was unreachable. We will provide an update as soon as one becomes available.

Posted Jan 25, 2023 - 19:57 EST

This incident affected: Payments (Stax API).