The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to complete syncs for all data types across all integrations without disruption.
If you are still affected by this issue, please contact [email protected].
Posted May 06, 2022 - 11:25 BST
Monitoring
We have implemented a fix in Production to resolve this issue.
Affected users should now notice that all datasets previously affected are now completing successfully.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted May 06, 2022 - 10:49 BST
Investigating
We are actively investigating an issue preventing some datasets to complete successfully in Production.
Affected users will notice that the status of some datasets in Production is returned as a ProcessingError.
This incident will be updated as soon as we have identified the issue, and no later than 11:00AM.