PROS Alert : Abnormal behavior detected
Incident
Report for PROS
Resolved
Dear Customers
We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.
Sincerely,
PROS Support
We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.
Sincerely,
PROS Support
Identified
Dear Customers,
We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.
Sincerely,
PROS Support
We have addressed the cause of the performance degradation. Our team is monitoring the applications to ensure that normal performance has been restored.
Sincerely,
PROS Support
Update
Dear Customers,
We would like to update you that we are observing a slight increase in response time for some of the transactions. There was a short period with some failed transactions, which are no longer detected. The overall performance of the services is stable.
Still, we have the teams working to resolve the situation.
Sincerely,
PROS Support
We would like to update you that we are observing a slight increase in response time for some of the transactions. There was a short period with some failed transactions, which are no longer detected. The overall performance of the services is stable.
Still, we have the teams working to resolve the situation.
Sincerely,
PROS Support
Investigating
Dear Customers,
Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions.
Few teams are working jointly to resolve the situation. We will provide more details soon.
We are checking also the possibility of a false positive alert.
Sincerely,
PROS Support
Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions.
Few teams are working jointly to resolve the situation. We will provide more details soon.
We are checking also the possibility of a false positive alert.
Sincerely,
PROS Support
This incident affected: [Travel Platform] Pricing Cache (EU4).
