Incident with Payment Network BANCOMER - MÉXICO
Incident Report for PayU Latam Status
Resolved
This incident has been resolved.
Posted May 31, 2021 - 20:45 GMT-05:00
Update
We are continuing to monitor for any further issues.
Posted May 31, 2021 - 20:44 GMT-05:00
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 31, 2021 - 20:08 GMT-05:00
Investigating
Since 19:05 GMT -5 we are experiencing problems with the payment network BANCOMER in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 19:05 GMT -5 estamos teniendo problemas con el medio de pago BANCOMER en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.

Cordialmente,
Servicio al cliente PayU
Posted May 31, 2021 - 19:29 GMT-05:00
This incident affected: México Payment Processing (México Payment Processing).