SMS Delivery Delays to MTN Network in Uganda

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Uganda. This incident has been resolved.

Posted 1 month ago. Mar 18, 2025 - 04:42 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to MTN Network in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted 1 month ago. Mar 18, 2025 - 02:42 PDT

Update

We are still experiencing SMS delivery delays when sending messages to MTN Network in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted 1 month ago. Mar 18, 2025 - 01:17 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted 1 month ago. Mar 18, 2025 - 00:17 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Middle East & Africa).