Our incident has been largely resolved as AWS' outage has resolved. We've seen error rates for loading files/turning in on Canvas back to normal error rates. All shortened link issues with "Open with Kami" links, and "https://kami.app" sharing links are resolved.
We'd like to thank you for your patience with us today. Sorry for the inconvenience this has caused.
Please email us at support@kamiapp.com if you have any questions, or issues. We're happy to help.
Posted Dec 08, 2021 - 02:05 UTC
Monitoring
A fix for "kami.app" shortened links has just been implemented.
We're still experiencing some problems with Canvas, but it's error rates has decreased significantly. Less than 0.5% of our requests to Canvas are erroring out.
We're still actively monitoring the situation, and will provide updates as they come. Thanks again for your patience.
Posted Dec 07, 2021 - 23:04 UTC
Update
The outage has since started to affect Kami's Turn In button for Canvas documents. Up to 25% of turn ins to Canvas are erroring out. Please attempt to workaround this problem by retrying the turning in.
Posted Dec 07, 2021 - 19:22 UTC
Identified
Amazon Web Services (AWS) outage impacting Kami link sharing.
Our engineers have identified an issue with our shortened links that use the domain "https://kami.app". This is due to the third party service that we use for this feature, Amazon Web Services (AWS), is currently experiencing an outage.
This affects Kami Assignments created for Google Classroom because, by default, we add the shortened “Open with Kami” links to the assignment.
Please workaround this problem by sharing the full un-shortened link (if you have it), sharing the file directly via Google Drive or OneDrive's file sharing dialogue, or using the “Open with Kami” link at the top center of the Google Drive file preview.
This AWS outage is also affecting around 5% of document loads on Instructure's Canvas. To workaround this, try loading the Kami assignment from Kami again.
In the meantime, you can still use all the other features of Kami without issue.
Our engineers are closely monitoring this situation and hope to provide an update shortly.
Posted Dec 07, 2021 - 19:05 UTC
This incident affected: Kami Frontend and Kami Canvas Integration.