Dashboard Analytics Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Dec 26, 2022 - 10:35 UTC

Monitoring

We have identified the root cause and fixed this issue.

Posted Dec 26, 2022 - 08:49 UTC

Update

We are continuing to investigate this issue.

Posted Dec 26, 2022 - 08:48 UTC

Update

We are still investigating this issue with our analytics vendor team. We will update the progress soon.

Posted Dec 26, 2022 - 07:44 UTC

Update

Workaround -

As a workaround to get the page data, please refresh the page until all data gets loaded on the page. . Once data gets loaded, we will not see the issue for that page again.

We will keep you posted on the progress of the fix.

Posted Dec 26, 2022 - 04:02 UTC

Investigating

We are currently investigating this issue.

Posted Dec 25, 2022 - 12:59 UTC

This incident affected: Analytics Dashboard.