Possible intermittent connection issue with new agents
Incident Report for Automox
Resolved
Full functionality is back for the API and the Console for Automox.
Posted Nov 05, 2020 - 00:25 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2020 - 00:13 UTC
Identified
Automox has identified the issue and are working for a resolution. Users should now be able to start logging in and loading the devices page. There is a lingering issue where some devices will show the wrong connected status. This should clear itself as we work through the issue.
Posted Nov 05, 2020 - 00:03 UTC
Update
We are continuing to investigate this issue.
Posted Nov 04, 2020 - 23:39 UTC
Investigating
Currently Automox is investigating a partial outage relating to our Console where the Devices list is not loading for organizations. There is also an intermittent issue where users will see invalid passwords or invalid emails when trying to sign in.
Posted Nov 04, 2020 - 23:29 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 04, 2020 - 23:10 UTC
Identified
The issue has been identified and it very niche. It is likely no production customer is affected, but we are resolving the issue and determining if any customers might have been affected.
Posted Nov 04, 2020 - 21:30 UTC
Investigating
We are currently investigating an issue in which some organizations may not be able to add new devices post-release. It may not be a widespread issue.
Posted Nov 04, 2020 - 21:16 UTC
This incident affected: API and Console (web).