Analytics services impacted across all regions

Incident Report for CallHub

Resolved

This incident has been resolved.

Posted Dec 28, 2020 - 02:50 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 28, 2020 - 02:46 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 28, 2020 - 02:03 PST

Investigating

Analytics services are intermittently failing across all geographies. We are actively working to resolve this.

Posted Dec 27, 2020 - 23:04 PST

This incident affected: Main Dashboard, SMS Messages, Phone Calls, Browser Calls, Imports, and Analytics.