US Cell Binds Down

Incident Report for Zipwhip Status | Gateway

Resolved

This incident has been resolved.

Posted Jul 10, 2021 - 23:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2021 - 23:03 PDT

Update

The issue has been identified and a fix is being implemented.

Posted Jul 10, 2021 - 22:45 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 10, 2021 - 22:43 PDT

Update

We are continuing to investigate this issue.

Posted Jul 10, 2021 - 22:08 PDT

Update

Zipwhip Operations is currently investigating loss of US Cellular binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to US Cellular, as well as Delivery Reports.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Posted Jul 10, 2021 - 21:44 PDT

Investigating

Zipwhip Operations is currently investigating a potential issue with US Cellular binds.

Our engineers are currently investigating and we will provide updates as we have more information on the scope of the issue.

Posted Jul 10, 2021 - 21:29 PDT

This incident affected: SMS (Inbound (MO), Outbound (MT), DLR), MMS (Inbound (MO), Outbound (MT), DLR), Customer Connectivity (VPN (SMPP), VPN (MM4)), and External Connectivity (US Cellular).