Delay in Analytics Processing

Incident Report for Klaviyo

Resolved

All analytics are back to real-time and this incident has been resolved.

Posted Dec 25, 2020 - 20:28 EST

Identified

We have identified an issue with our analytics processing infrastructure that is causing up to 6 hour delays for approximately 50% of all metrics. This may be causing campaign, flow, and dashboard reports to appear outdated. No data has been lost, and email sending and real-time segmentation are not impacted. We will provide further updates once we have better clarity on time to resolution.

Posted Dec 25, 2020 - 18:21 EST

This incident affected: Analytics.