GoCardless for Xero, partial outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Dec 22, 2021 - 16:35 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 22, 2021 - 12:01 GMT

Update

We are continuing to work on a fix for this issue.

Posted Dec 22, 2021 - 10:55 GMT

Identified

Our engineers have identified the issue causing a partial outage and are working to apply a fix.

Posted Dec 22, 2021 - 10:54 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and GoCardless for Xero, formerly Directli (directli.co.uk).