Core US experienced degraded performance

Incident Report for OpenText

Resolved

All Core US applications experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 21:30 UTC

Monitoring

All Core US applications experienced an issue. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 21:09 UTC

Update

All Core US applications are experiencing an issue. Teams are currently assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 20:07 UTC

Update

We are continuing to investigate this issue.

Posted 8 months ago. Oct 10, 2024 - 18:30 UTC

Update

Posted 8 months ago. Oct 10, 2024 - 18:07 UTC

Update

All Core US applications are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 17:07 UTC

Update

All Core US applications are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 16:07 UTC

Investigating

All Core US applications are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3569668

Posted 8 months ago. Oct 10, 2024 - 15:07 UTC

This incident affected: Core US (Core Capture, Core Capture for SAP® Solutions, Core Collaboration for Engineering, Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core for Capital Projects, Core Compliance, Core Journey, Core Platform - (Search, Workflow, CTIS, Eventing), Core Platform - Admin Center, Core Platform - Entitlement & Tenancy Service, Core Platform - Information Storage, Core Platform - Metadata, Core Platform - Online Editing Service, Core Platform - OpenText Directory Services, Core Platform - Viewing & Transformation, Core Process Automation, Developer Experience, Information Intelligence - Thrust API, Life Sciences Smart View Preview, Signature Service – Thrust API).