Network Issues Affecting Multiple DOE Locations
Incident
Report for USG Services
Resolved
Information Technology Services (ITS) has confirmed that the outage affecting Windstream's last-mile locations has been resolved.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Update
The fiber repair teams report the 96-count cable is completely spliced and the north side of the 432-count cable is completed. They will now prepare the south side of the 432-count cable for splicing. We have a new ETR of 5 pm CST. The original ETR was for the completion of the 96-count fiber cable.
Update
The underlying carrier has given an ETR of 3:00 PM for completion of the fiber splicing and restoration of service.
Updates will be posted here as they become available.
Updates will be posted here as they become available.
Update
The underlying circuit provider confirmed fiber repair teams have completed splicing a 96-count fiber line and are now splicing a 432-count cable. There is no ETR at the moment.
Update
There is a fiber cut between Atlanta Ga and Charlotte NC. Field resources are onsite pulling two 4000 feet of cables through the duct. As of 8:00 p.m. on 1/18/2023, the carrier had pulled 1800 feet of cable. There is no ETR for completion of repairs at this time.
Identified
Windstream has confirmed that the outage is due to a fiber cut. An ETR for the repairs is not available at this time. Updates will be posted here as they become available.
Investigating
Information Technology Services (ITS) is reporting an outage affecting Windstream's last-mile locations. ENA is investigating the root cause.
Updates will be posted as they become available.
The following schools are being affected by this issue:
- Ben Hill County Schools
- Berrien County Schools
- Brooks County Schools
- Calhoun County Schools
- Clay County Schools
- Early County Schools
- Franklin County Schools
- Grady County Schools
- Irwin County Schools
- Jasper County Schools
- Macon County Schools
- Marion County Schools
- Montgomery County Schools
- Pataula Charter Schools
- Randolph County Schools
- Schley County Schools
- Seminole County Schools
- Southwest GA STEM Schools
- Telfair County Schools
- Terrell County Schools
- Turner County Schools
- Walton County Schools
- Webster County Schools
- Wheeler County Schools
- Wilcox County Schools
Updates will be posted as they become available.
The following schools are being affected by this issue:
- Ben Hill County Schools
- Berrien County Schools
- Brooks County Schools
- Calhoun County Schools
- Clay County Schools
- Early County Schools
- Franklin County Schools
- Grady County Schools
- Irwin County Schools
- Jasper County Schools
- Macon County Schools
- Marion County Schools
- Montgomery County Schools
- Pataula Charter Schools
- Randolph County Schools
- Schley County Schools
- Seminole County Schools
- Southwest GA STEM Schools
- Telfair County Schools
- Terrell County Schools
- Turner County Schools
- Walton County Schools
- Webster County Schools
- Wheeler County Schools
- Wilcox County Schools
This incident affected: GA DOE K-12 Network.