This incident has been resolved and the platform is fully operational.
Posted Nov 21, 2022 - 22:28 UTC
Monitoring
This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.
Posted Nov 21, 2022 - 22:18 UTC
Investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.