Palo Alto Networks Cloud Services Status

CloudNGFW UI Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Jan 30, 2023 - 23:59 UTC

Identified

This is specifically for customers who have onboarded more than 10 aws accounts to their subscription. The Cloudngfw UI will show a blank page when listing the firewalls due to a known defect in the backend. A fix is planned to be rolled out soon and we will update once it has been completed.

Posted Jan 24, 2023 - 18:46 UTC

This incident affected: Cloud NGFW for AWS (N.California(us-west-1), N.Virginia(us-east-1), Ohio(us-east-2), Oregon(us-west-2), Canada(ca-central-1), Ireland(eu-west-1), London(eu-west-2), Paris(eu-west-3), Frankfurt(eu-central-1), Stockholm(eu-north-1), Milan(eu-south-1), Singapore(ap-southeast-1), Sydney(ap-southeast-2), Tokyo(ap-northeast-1), Osaka(ap-northeast-3)).