SmartChoice Unavailable

Incident Report for SchoolMint

Resolved

This incident has been resolved.

Posted Aug 18, 2021 - 16:39 PDT

Monitoring

The update to the infrastructure has been applied and access to the SmartChoice enrollment portal is restored. The team is continuing to monitor performance.

Posted Aug 18, 2021 - 14:17 PDT

Identified

The root cause of the 502 Gateway Error has been identified. The engineering team is applying an update to the infrastructure. Access to SmartChoice will be interrupted until approximately 4:15pm CST / 5:15pm EST.

Posted Aug 18, 2021 - 13:57 PDT

Investigating

Our engineering team is currently investigating reports of customers unable to access their SmartChoice enrollment portal. Customers are receiving a 502 Gateway Error message. The team is aware of the issue and working to restore access to the application.

Posted Aug 18, 2021 - 13:31 PDT

This incident affected: Enrollment Portal (SmartChoice).