Security Center SaaS Web UI partially degraded.

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been fully resolved.

Thank you for your patience. Please do not hesitate to contact us if you have any concerns or questions.
Posted 1 month ago. May 27, 2025 - 13:46 EDT

Monitoring

Web services are recovering. We are monitoring the situation closely to ensure the issue is fully resolved. Thank you for your patience.
Posted 1 month ago. May 27, 2025 - 12:33 EDT

Update

We are still actively working on a mitigation for the ongoing issue and will update you again as soon.
Posted 1 month ago. May 27, 2025 - 12:09 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted 1 month ago. May 27, 2025 - 10:37 EDT

Investigating

We are currently investigating an incident that is impacting the Security Center SaaS web UI.
Posted 1 month ago. May 27, 2025 - 10:34 EDT
This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).