Delayed Insight reporting
Incident Report for Piano Software
Postmortem

RCA report for the incident can be found at this link.

Posted Feb 08, 2023 - 10:17 UTC

Resolved
This incident has been resolved.
Posted Jan 26, 2023 - 00:17 UTC
Monitoring
Real-time reporting has been restored. We are continuing to monitor for any further issues.
Posted Jan 25, 2023 - 19:15 UTC
Identified
Reporting is delayed in some instances. Our on-call engineering staff is continuing to implement and monitor, and we will provide further updates via this channel.
Posted Jan 25, 2023 - 18:18 UTC
Monitoring
Real-time reporting has been restored. We are continuing to monitor for any further issues.
Posted Jan 25, 2023 - 17:20 UTC
Identified
Reporting is delayed again in some instances. Our team is working toward a resolution, and we will continue to provide updates here.
Posted Jan 25, 2023 - 16:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 16:12 UTC
Identified
Our team is currently implementing a fix for an issue that is leading to lag in Insight reporting. We will continue to update here as the situation progresses.
Posted Jan 25, 2023 - 16:04 UTC
This incident affected: Dashboards, Interfaces and Platform (Piano Insight Dashboard).