Platform Alerts
Incident Report for Anaplan
Postmortem

On January 23, 2023, at approximately 18:10 UTC, we identified an issue in one of our data integration components that impacted our customers located in Germany and Netherlands. As a result, some customers in those regions experienced failures of their CloudWorks integrations.

Initial findings identified this issue was caused by a change made to our public IP address. We immediately reverted this change and service was restored at 19:27 UTC.

Further investigation revealed that CloudWorks’ integrations failed for customers in Netherlands and Germany who whitelist the external IP addresses for incoming traffic from Anaplan to their cloud instances.

To avoid a reoccurrence of this issue, we are adding additional steps to our current change process. We will also review how we communicate any expected changes to our external IP addresses to our customers.

We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from happening again in the future.

If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.

Posted Jan 26, 2023 - 21:11 UTC

Resolved
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused.We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any questions, concerns, or continue to experience errors, please do not hesitate to contact us at Anaplan Support.
Posted Jan 23, 2023 - 19:33 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities. Our engineers will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.

We will provide a final update to you when we consider this situation fully resolved.
Posted Jan 23, 2023 - 19:27 UTC
Update
We have identified the likely cause of the issue, and we are focused right now on restoring your service as quickly as possible.
Posted Jan 23, 2023 - 19:18 UTC
Identified
Thank you for your patience as we continue to investigate this issue.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
If you have any questions or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Jan 23, 2023 - 18:42 UTC
Investigating
We are currently experiencing issues impacting customers’ ability to run Cloudworks integrations in Germany and Netherlands.
Our engineering team is working to identify the root cause and implement a solution.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
Posted Jan 23, 2023 - 18:10 UTC