Delayed Incident Creation via Email
Incident Report for SolarWinds Service Desk
Resolved
After further investigation, we've found no cause for delays with the Solarwinds Service Desk system or with our inbound Email vendor. All Email systems are operational. Based on the reports that were investigated, the issue appears to be related to Mimecast.
Posted Nov 10, 2020 - 17:38 EST
Update
We are continuing to investigate this issue. Thank you for your patience.
Posted Nov 10, 2020 - 15:23 EST
Investigating
We are currently investigating intermittent reports of delayed incident creation via email.
Posted Nov 10, 2020 - 14:04 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America), Email services).