Braze, Inc. Status - Delayed Email Event Processing

Delayed Email Event Processing - US Customers

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Aug 31, 2021 - 21:50 EDT

Identified

Due to an incident with one of our email service providers - Sparkpost, we are experiencing some delays in processing webhook events (such as clicks and opens) and delays in updating campaign analytics. None of these events are lost, and they will be processed as soon as possible. We are working closely with our ESP to investigate and mitigate the impact of these delays.

We will keep this page updated while Sparkpost updates on their side. Their incident page is at https://status.sparkpost.com/incidents/9yf27q1mpwm8 which can be viewed for more real-time updates.

Posted Aug 31, 2021 - 16:05 EDT

This incident affected: US 01 Cluster (Data Processing), US 02 Cluster (Data Processing), US 03 Cluster (Data Processing), US 04 Cluster (Data Processing), US 06 Cluster (Data Processing), and US 05 Cluster (Data Processing).