We've confirmed that the outage was caused by a recent code update which has since been rolled back, so the incident is now resolved and HUD is fully operational again for all customer websites.
Posted Apr 22, 2021 - 12:03 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2021 - 11:48 EDT
Investigating
Our developers are investigating reports of the Heads Up Display not loading for some websites.
Posted Apr 22, 2021 - 11:36 EDT
This incident affected: Chartbeat Publishing - Heads Up Display.