We are continuing to monitor the fix. If there are any changes to the state of the webapp, we will update this status.
Posted Sep 15, 2021 - 13:24 PDT
Monitoring
The fix has been implemented and the webapp is currently operational. We are monitoring the fix for further regressions. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 13:00 PDT
Update
A potential fix is currently being rolled out. We will update the status of this fix in 15 minutes.
Posted Sep 15, 2021 - 12:45 PDT
Identified
The issue has been identified. Our engineering team is working on a fix. Customers may continue to see failed queries and intermittent logouts. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 12:28 PDT
Update
We are continuing to investigate the issue. Customers are being logged out of the webapp and queries are not running. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 12:06 PDT
Update
We are continuing to investigate the issue. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 11:46 PDT
Update
We are continuing to investigate the issue. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 11:32 PDT
Investigating
We're experiencing unavailability of the Heap webapp. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.