Some customers experiencing connection errors or 500 internal server errors in East US region

Incident Report for Displayr

Resolved

This incident with the Microsoft Azure CDN was resolved in the background by Microsoft without intervention of Displayr.

Displayr will conduct a review of what can be improved regarding our use of Azure CDN to help discover more information on these types of issue in future and to optimize our ability to escalate the issue within Microsoft Azure.

Posted Feb 08, 2023 - 21:50 UTC

Identified

If you are experiencing a "connection problem" or "internal server error" with error code 500 when accessing Displayr in the East US region, this is due to a Microsoft Azure CDN issue. Retrying may help as the CDN should repair over time.

To bypass the CDN, when you open a Document in the address bar can may use https://displayr-app.displayr.com/ instead of https://app.displayr.com/

If you continue to experience errors, using Google Chrome or Edge, please capture a HAR file of the error using the instructions contained in this article and send it to support@displayr.com

https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

Posted Feb 08, 2023 - 12:26 UTC

This incident affected: Displayr (app.displayr.com).