Issue with displaying some SCORM packages

Incident Report for ZENSAI

Postmortem

The problem with displaying some SCORM packages was caused by code changes made with May release. To solve the issue our team has released a hotfix with proper code changes.

We are going to improve testing process to prevent similar cases from happening in the future.

Thank you so much for being patient.

Posted Jun 03, 2022 - 08:46 CEST

Resolved

We are glad to report that the fix has been applied to all regions and the issue with displaying some SCORM packages has been resolved. If you notice any issues going forward, please reach out to us.

Posted Jun 02, 2022 - 14:57 CEST

Update

Our Operational team is applying a hotfix and for the moment the issue has been fixed for the following regions: LMS365 North Europe, LMS365 United States, LMS365 Canada, LMS365 United Kingdom, LMS365 Germany, LMS365 Government Cloud.
LMS365 Japan and LMS365 Australia will be updated soon today.

Posted Jun 02, 2022 - 09:12 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jun 02, 2022 - 08:28 CEST

Identified

We are currently aware of an issue some customers face with SCORM packages which are not displaying in LMS365 player. The users see the "BlobNotFound" error. We have found out the root cause of the issue and work on the fix.

Posted Jun 01, 2022 - 12:24 CEST

This incident affected: LMS365 North Europe, LMS365 United States, LMS365 Japan, LMS365 Australia, LMS365 Canada, LMS365 United Kingdom, LMS365 Germany, and LMS365 Government Community Cloud.