AutomationHub Service Outage in Europe region.

Incident Report for UiPath

Postmortem

Customer Impact On July 26th, 2022, starting from 11:02 AM UTC, Europe enterprise and trial users faced issues when trying to access Automation Hub.

Root Cause
AutomationHub Service's Compute Infrastructure couldn't talk to other services because of secret expiration.

Detection & Response
Our automated alerting system notified on call engineers about the problem within minutes of the outage impacting our applications. We manually moved all our customers to other nodes in same region.

As part of response to the outage, we are moving to managed identities in AutomationHub and all other services to prevent recurrence in the future.

Posted Jul 29, 2022 - 03:19 UTC

Resolved

Service is working fine and we are working on tasks that prevent this from occurring again.

Posted Jul 26, 2022 - 13:34 UTC

Monitoring

The issue is mitigated and we are currently monitoring the service.

Posted Jul 26, 2022 - 12:03 UTC

Investigating

We are currently investigating the issue

Posted Jul 26, 2022 - 11:42 UTC

This incident affected: Automation Hub.