Login and Cloud Portal Issues

Incident Report for Phonecheck

Resolved

We are still monitoring the issue; however at this time it seems all Cloud and Login issues should be resolved. Please restart Phonecheck as needed.

Posted Aug 08, 2022 - 15:31 PDT

Monitoring

We are currently monitoring the issue; it seems clients are able to sign-in, however Cloud is having problems syncing causing issues with Test Plan, ESN checks and Test Results and some other minor issues. We will advise once its been fully resolved.

Posted Aug 08, 2022 - 13:31 PDT

Investigating

We are currently looking into the issue; clients are reporting issues of not being able to login and certain Cloud features are also being affected in the process.

Posted Aug 08, 2022 - 12:48 PDT

This incident affected: Desktop Products (Mac Desktop, Windows Desktop) and Cloud Products & Services (Cloud Portal).