Call delivery issues

Incident Report for CxEngage

Resolved

This incident has been resolved.

Posted Mar 28, 2022 - 16:41 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 28, 2022 - 16:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 28, 2022 - 16:12 UTC

Update

While we continue to work with our vendor on this issue we are currently seeing partial recovery with calls being completed end to end successfully.

Posted Mar 28, 2022 - 16:00 UTC

Identified

This issue has been identified and we are working with our vendor for resolution

Posted Mar 28, 2022 - 15:44 UTC

Investigating

We are currently investigating an issue that is impacting call delivery and processing.

Posted Mar 28, 2022 - 15:38 UTC

This incident affected: CxEngage - North America Region (Voice Services) and CxEngage - Europe Region (Voice Services).