Hosted Payment Page Transaction Issues

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Oct 05, 2021 - 16:27 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 05, 2021 - 10:53 EDT

Monitoring

Hosted Payment Page functionality has been restored. We will continue monitoring for continued issues. If you experience any continued downtime, please contact our support staff.

Posted Oct 05, 2021 - 10:29 EDT

Investigating

Merchants and customers may experience issues when processing via the Hosted Payment Page. While pages may load, transactions are failing to send from the page. We are currently investigating.

Posted Oct 05, 2021 - 09:46 EDT

This incident affected: CardPointe Hosted Payment Page (HPP).